Refund policy

Returns

We accept return requests for eligible standard products within 30 days after delivery.

To qualify, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

To request a return, email create@cahilldesignsus.com. Please wait for return approval and mailing instructions before sending an item. The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom items

Because custom-designed and personalized 3D-printed items are made specifically for each customer, they cannot be returned unless they arrive damaged, defective, or different from the approved design.

Damages and problems

Please inspect your order after delivery and contact us promptly if it is damaged, defective, or incorrect. Include your order number and photographs when possible so we can make it right.

Exchanges

The quickest way to receive a different item is to return the eligible item after approval and place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since approval, email create@cahilldesignsus.com.